On January 5, 2017, Governor Phil Scott's first day in office, he established the Program to Improve Vermont Outcomes Together (PIVOT) in E.O. 17-04, as part of his Government Modernization and Efficiency plan. PIVOT combines the use of two performance improvement methodologies, Outcomes Based improvement and Lean process improvement, into a unified effort focused on the Governor's three primary strategic Outcomes: Growing the Economy; Making Vermont Affordable; and Protecting the Vulnerable. RBA has been in use by the Agency of Human Services for several years and, and more broadly across state government as of result of the Legislature's passage of 2014 Act 186. [Click here for a current list of: Population-Level Outcomes and Indicators]. Previous use of both methodologies lacked two key elements: an executive mandate; and a strategic focus. In establishing PIVOT, Governor Scott has provided both the mandate and the strategic focus for all continuous improvement efforts.
The State's Chief Performance Officer (CPO) is charged with overseeing the implementation of continuous improvement (CI) will leverage and align with the strategic Outcomes and Indicators enacted by the Legislative. The goal of CI is to change how we view the business of state government from traditional individual "silos" of Agencies, Departments, Divisions and appropriations to a more holistic view of a unified service system.
What Services do we provide (Service Domains)? How do we deliver those Services (Programs)? What does it take to manage Programs (activities and processes)?
Based on this overview, the resulting 5-Year Strategic Plan focuses on goals which "moves the needle" on indicators informing our strategic outcomes, as well as tracking and reporting on the achievement of our strategic goals. A statewide Strategic Plan and Dashboard are key goals for PIVOT. Looking forward, we are studying how to move from our traditional "last year plus" incremental budget to a more informative Outcomes and Programmatic Performance Budget model.
You can't improve what you can't measure, and you can't measure without data.
Strategic Planning, Performance Management and Budgeting should function as an integrated system with Strategic Outcomes driving the goals, informing the budget and being monitored with Performance Management.
Other Performance initiatives involving the State of Vermont include: the Genuine Progress Indicator (GPI), prepared by the University of Vermont, Gund Institute; and Results First, sponsored by PEW-MacArthur. See below for both.